H&F Hydraulics, 26 Bosch Street, Rustenburg, 2999, South Africa
Last updated: 29 October 2026
H&F Hydraulics (“we”, “us”) respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and your rights.
1. Information we collect
We may collect your name, company name, phone number, email address, and the content of messages you send us, including WhatsApp messages, email and enquiries through our website or social media pages.
2. How we use it
We use your information to respond to enquiries, prepare and follow up on quotes, supply products and services, and, where you have agreed or are an existing customer, send you information about our products and specials. We do not sell your personal information.
3. WhatsApp messages
We use the WhatsApp Business Platform provided by Meta to communicate with customers. Messages you send us are processed by Meta on our behalf and handled by our sales team. You can opt out of marketing messages at any time by replying STOP.
4. Sharing
We share information only with service providers that help us run our business (such as Meta/WhatsApp and our email provider), or where required by law.
5. Storage and security
We take reasonable steps to keep your information secure and keep it only for as long as needed for the purposes above or as required by law.
6. Your rights
You may ask to see, correct or delete the personal information we hold about you, or object to its use for marketing. You may also lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
7. Data deletion requests
To have your personal information, including your WhatsApp messages and contact details, deleted from our records, email sales@hfhydraulics.co.za with the subject “Delete my data” and include the phone number or email address you used to contact us. You can also send us a WhatsApp on 072 072 2542 saying “Delete my data”. We will confirm and complete deletion within 30 days, except where we are legally required to keep certain records, such as invoices.
